Privacy policy
Privacy Policy
Last updated: 28 October 2026
Princess Melody operates this store and website, including all related information, content, features, tools, products and services (the "Services"), to provide you with a curated shopping experience. Princess Melody is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or otherwise communicate with us.
Personal information we collect
Depending on how you interact with us, we collect:
- Contact details: name, address, phone number and email address.
- Order information: billing and shipping address, payment confirmation and details of the products you ordered. Payment details are processed by our payment provider; we do not store full card numbers.
- Account information: if you create a customer account, your username and purchase history.
- Communications: the content of messages you send us, for example by email or through the contact form.
- Usage data: device and browser information, IP address, network connection and information about how you use the Services, collected through cookies, pixels and similar technologies.
How we use your information
- Providing the Services: processing payments, shipping orders, managing accounts, returns and exchanges, and sending order and shipping confirmations.
- Marketing and advertising: sending offers by email where you have agreed to receive them, and showing advertising on other websites. You can unsubscribe at any time.
- Security and fraud prevention: detecting and preventing fraudulent, abusive or harmful activity.
- Communicating with you and improving the Services: customer support, answering enquiries and developing our offering.
Cookies
We use cookies and similar technologies to run the Services, remember your preferences, create usage statistics and personalise advertising. In the EU, UK and Switzerland non-essential cookies are only set after your consent. You can change your choice at any time through the cookie banner.
Sharing personal information
We share your information with third parties where necessary to provide the Services: Shopify as our platform provider, payment processors, shipping and logistics partners, analytics and marketing providers, and public authorities where we are legally required to. We have agreements with these providers to protect your data. Data may be transferred to countries outside the UK or the European Economic Area; where that happens we use appropriate safeguards such as standard contractual clauses.
Legal bases
We process your information to perform a contract with you, on the basis of your consent, to comply with legal obligations, and on the basis of our legitimate interests, such as securing and improving the Services.
Retention
We keep your information only as long as needed for the purposes above or as required by law, for example tax and accounting retention periods for order records.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal information, to restrict or object to its processing, and to withdraw consent at any time. You also have the right to complain to a data protection authority. To exercise your rights, contact us at flametrigger99@gmail.com.
Children
The Services are not directed to children under 16 and we do not knowingly collect their information. Products are purchased by adults.
Changes
We may update this Privacy Policy from time to time. We will post changes on this page with the date of the latest update.
Contact
Questions about privacy: flametrigger99@gmail.com.